Yes. It gives us the opportunity to put things right and review the way we do things in the future.
You can make a complaint or comment in any of the following ways:
If you would like to make a formal complaint please complete the make a formal complaint form.
Telephone us on 01803 861234
Write to us or visit us:
If you want to appeal a decision made by the council, these are dealt with in a different way. These include decisions about planning applications, benefit applications and parking tickets. In these instances we will give you details on how to make your appeal.
For complaints about District, Parish or Town Councillors please see our local code of conduct for Councillors - complaints process:
If you are not happy with the response to your complaint, you can ask for your complaint to be reviewed by a senior officer from a different part of the organisation to the officer who dealt with your original complaint. We will acknowledge your request within 5 working days and give you a full written response within a further 30 consecutive days. If we need more time to investigate the complaint we will contact you to let you know.
If you are not happy with the review of your response, you can contact the Local Government Ombudsman. The Ombudsman will not normally look into your complaint if the Council has not had the opportunity to resolve it through the Council's own complaints process first.
The Ombudsman's Office has an advice team which accepts complaints by telephone, text, via their website and in writing.
Telephone: 0300 061 0614
Text: "callback" to 07624 803014
Post: The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
A copy of our Complaints Policy can be downloaded here.