Nuisance Reports During Coronavirus (COVID-19) Outbreak

Due to the current Coronavirus (COVID-19) Pandemic Government Guidelines we are unable to carry out visits in response to nuisance reports at this time.

We would like to encourage all residents to be considerate towards their neighbours during these extraordinary times, and if you are being affected by a nuisance caused by a neighbouring property we would encourage you to contact your neighbour informally to let them know that they are causing you a problem.

Contacting your neighbour must be done in a way that meets the government’s current social distancing rules. You could write your neighbour a letter, or speak with them on the telephone. We have letter templates here which can help you with this

You might also be able to take your mind off the issue by finding distractions within your home.

If you have tried the above and are still experiencing the problem or feel it is not appropriate, we are able to give you advice on nuisance issues over the phone; please contact us via email at We are unable to investigate anonymous reports.

If you are having problems with noise, we can help - and we may be able to take action if a 'statutory nuisance' can be proved.
If you have received a complaint from your neighbour or a letter from us complaining that you are making too much noise then the advice below may help.
Advice on bonfires and how to avoid smoke pollution
Complaints about smells and how the council will deal with them.
This section includes information about drainage and flooding problems, and what the council can help with.