The coronavirus (COVID-19) outbreak may result in significant staff shortages in our recycling and waste collection crews.

This may mean we have to restrict the number and type of collections we are able to make each day.

Your collections may not be made by your normal vehicle nor at the usual time so, as always, we advise that waste is put out by 7.30 a.m.

The materials we collect are valuable resources and we will continue to recycle and process all the materials we collect during the outbreak as we do normally.


We will continue to make collections on your normal scheduled days so you can still check your collection days on your calendar or on the website as you do now.

We will be updating the table below with any service suspensions or changes:

Recycling and Waste Service Status

  • Refuse (black sacks) - collections as usual
  • Clinical (yellow sacks) - collections as usual
  • Clinical (sharps) - collections as usual
  • Dry Recycling (boxes and sack) - collections as usual
  • Food waste (kerbside caddy) - collections as usual
  • Garden Waste (for subscribers only) - collections as usual
  • Litter and dog bins - collections as usual
  • Container Deliveries - deliveries as usual
  • Bulky Waste Collections - Booking is now open and collections will recommence from Wednesday 3 June. See Bulky Waste Collections for more details.
  • Recycling Centres - Devon County Council have reopened recycling centres for 'essential' waste. Please visit Devon County Council Recycling Centres for more information.


What if my household is affected by the coronavirus (COVID-19)?

If your household is affected by the coronavirus (COVID-19) any waste materials that you come in contact with need to be handled carefully before they are collected. This will help to prevent further spread of the virus.

Please follow the advice below:

  • All contaminated items you produce, including tissues, cleaning cloths and wipes and masks, need to be put into a plastic bag. Tie the top of the bag to prevent escape of the material.
  • Put the bag inside another bin liner and tie the top of the bag.
  • Keep the bagged waste for a period of 72 hours in a place that cannot be accessed by other people or pets.
  • Put the bag out as usual for safe collection by our crew.
  • If you have an assisted collection, bag the waste as described above, and put it out in your usual assisted collection point.

If you are self-isolating, or if anyone in your household is displaying symptoms, please ensure that you keep your bagged waste for a period of 72 hours in a place that cannot be accessed by other people or pets.


How should I dispose of PPE (disposable gloves and face masks/coverings)?

Please throw away any used PPE in residual 'black bag' waste at home or at work, or a litter bin if you're outside.

Do not put used PPE in your recycling - these items cannot be recycled through conventional recycling facilities.

Where possible, chose reusable PPE. You can make face coverings at home, using scarves or other textile items. Read the guidance on how to wear and make a cloth face covering here.

Cloth face coverings should be washed in line with manufacturer's instructions. When you are ready to dispose of your home made face coverings, please place them in your refuse sacks.


How will you decide what collections you make?

Our operations team will decide how many collections we can make on a daily basis depending on how many staff we have available to work.

  • We will give priority to residual (black sack) waste, clinical waste and litter and dog bin collections for public hygiene reasons. We will only suspend these collections as a last resort.
  • Our second priority will be to make as many dry recycling (white sack and recycling boxes) and garden waste collections (for those that subscribe) as we can each day depending upon staffing levels.
  • We will make as many bulky household item collections and make as many new container deliveries as staffing allows. However, these will be given a lower priority.

We will continue to make collections on your normal scheduled days so you can still check your collection days on your calendar or on the website as you do now.

We will be updating the table below with any service suspensions or changes:


Recycling Banks 

Glass, paper and can banks are all being emptied as normal.

Salvation Army Clothes and Shoe banks are not being serviced until further notice. Please keep hold of items for these banks until the situation returns to normal.