Housing Benefit Landlord Portal

West Devon Borough Council takes your privacy seriously. We will use your information in order to allow you access to the Housing Benefit Landlord Portal, where we will share relevant information relating to Housing Benefit payments with you. This notice sets out what we will do with your personal information and who we may share it with in respect of the above.

What information about you do we collect?

We collect the following information:

  • Name
  • Name of organisation
  • Email address

How do we collect information about you?

Relevant personal data will be collected directly from you as the data subject.

How will your personal data be used?

Your personal data will be used to allow you access to the Housing Benefit Landlord Portal.

The Legal basis for processing your data

Your personal data is processed under the following legal bases:

  • Article 6 1(a): the data subject has given consent to the processing of his or her personal data for one or more specific purposes and
  • Article 6 1(b): processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

Should you wish to withdraw your consent for the processing of your personal data, please Email. Please note, should you withdraw your consent, we will no longer be able to provide you access to the Housing Benefit Landlord Portal.

Who will your personal data be shared with?

Your information will only be shared within the Housing Benefit Team to administer your access to the Housing Benefit Landlord Portal.

The Council will never sell your data to anyone else.

Transferring of data outside the EU

Your data will not be transferred outside the EU. It will be securely stored electronically within the UK only, unless it was necessary for safeguarding or for the prevention and detection of crime.

Length of time we keep your information

We will retain personal data for no more than six years from when the record is no longer required to administer your access to the Housing Benefit Landlord Portal. It will be deleted or destroyed at the end of that period.

Individual rights

You have a number of rights under the General Data Protection Regulations. These can be found on the ICO website.

If you would like to exercise any of these rights, please Email.

The Data Controller for your information

South Hams District Council West Devon Borough Council
Follaton House

Plymouth Road


Kilworthy Park

Drake Road


PL19 0BZ

Data Protection Officer

The Council has a duty to appoint a Data Protection Officer. The Council’s Data Protection Officer is:

Drew Powell

West Devon Borough Council,

Kilworthy Park

Drake Road


PL19 0BZ

If you have any queries about our privacy notices or would like to exercise your data rights or make a complaint, please contact the Data Protection Officer by Email, telephoning 01803 861234 or writing to them at the above address.

If you are not happy with how we have handled your complaint, you have the right to contact the Information Commissioner’s Office to raise your concerns about how we have processed your information or how we have responded to your request to exercise any of your rights in relation to your information:

  • Telephone them on 0303 123 1113
  • Visit their website at www.ico.org.uk/concerns
  • Write to them at:

    Information Commissioner’s Office

    Wycliffe House

    Water Lane



    SK9 5AF