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Waste and Recycling

☎ Calls to our Waste Team

☎ On average, it takes 1 minute 30 seconds for the Waste Team to answer a call. Most (75%) are answered within 4 minutes.

☎ Most calls take about 8 minutes to complete.

☎ Our busiest times are 9 to 10 a.m. and lunchtime. If you can phone outside of these times you may not have to wait as long.

☎ To contact us using another method, please see our Contact Us page where you can send a message through to the team.

☎ To find out more about call times and how we're tackling this issue, please see Call Centre Information.

Waste - Frequently Asked Questions

You can find the answers to some frequently asked questions about waste and recycling services here.

Garden Waste Service

Information about our paid Garden Waste collection service can be found here. Get your garden waste collected every fortnight.

Find your Recycling and Waste collection day

You can check your next collection day and which collection is due here.

Report a Missed Domestic Waste Collection

If your recycling or waste has been missed, tell us about it here.

Request stickers, calendars or information

If you need stickers for your recycling boxes, a printed calendar or an information leaflet you can order them here.

Sorting Your Recycling

You can find out how to sort your recycling into the correct boxes and sack here.

Contact the Waste Team

If you need to contact the waste team about anything else, please use this form.

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