Privacy and Personal Data

Privacy Notice - COVID-19 Community Response

The Council take your privacy seriously. In order to best respond and help coordinate the community response for COVID-19, it is necessary to collect information about you

This notice sets out what we will do with your personal information and who we may share it with in respect of the COVID-19 Response.

How we use your information

We will use the information you provide to:

  • Connect you to support in the community as part of COVID-19 response.

For individuals that have been contacted by the NHS due to having serious medical conditions, we will receive information about them from the NHS. This will be used solely for delivery of critical food supplies and potentially undertaking welfare check calls. This information will not be processed for any other purpose.

The personal information you provide will not be used for any other purpose unless required by law, to prevent or detect crime or to protect public funds.

Information that we use may include:

  • your name
  • your address
  • your medical history
  • Any vulnerabilities you may have
  • notes about any relevant circumstances that you have told us about

How the law allows us to use your information

The legal basis for processing your personal data is that it is in the public interest for us to deal with the outbreak of COVID-19

Length of time we keep your information

We will retain your data for the duration of the COVID-19 response. When the Government has declared the pandemic over, your personal data will be securely destroyed and not used for any other purpose.

Sharing your information

So that the Council can provide an effective support, we may need to share your information with partner organisations where it is required to ensure that you receive the required support. This may include 

  • Devon County Council
  • Emergency Services (Ambulance, Police, Fire etc.)
  • Voluntary organisations (note that we will ensure suitable protections in place where we do this) 
  • Organisations contracted by the Council to deliver our services (such as FCC for our Waste Services)

Where information is shared, the Council has written agreements and protocols in place to ensure that your data is secure and protected to the same levels that the Council requires.

Retention and Transferring of data outside the EU

We will at all times hold your information securely, in hard copy format, electronically or both. Your personal data will be kept secure by the Council and will be kept within the European Economic Union (EEU).

Where the Council uses a third party to store your personal data and it is stored outside the UK/EEU, the Council will ensure that appropriate safeguards are in place to keep your personal data secure.

Individual rights

You have a number of rights under the General Data Protection Regulations. These can be found on the ICO website

The Data Controller for your information

The Data Controller for information you provide for this service is

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

The Data Processors for your information

Your information may be provided to other organisations for processing in relation to this service. The Council has strict agreements in place with all Data Processors to ensure your information is protected. 

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

Data Protection Officer

The Council has a duty to appoint a Data Protection Officer. The Council's nominated Data Protection Officer is Drew Powell.

If you have any queries, would like to exercise your rights or make a complaint, contact the Data Protection Officer by Email or write to them at:

West Devon Borough Council
Kilworthy Park
Drake Road
Tavistock
PL19 0BZ

If you are not happy with how we have handled your complaint, you have the right to contact the Information Commissioner's Office to make a complaint about what we do with your information: 

  • Telephone them on 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
  • Visit their website 
  • Write to them at

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF